Latest Articles from Axxis Consulting

When Malaysian businesses search for the right SAP Partner in Malaysia, they’re often looking for more than just software implementation. They want a trusted advisor—one with deep local market understanding, global expertise, and a proven track record in delivering results. That’s exactly where Axxis Consulting stands out. As an SAP Platinum Partner and an SAP-certified Partner Center of Expertise, Axxis Consulting combines over two decades of SAP experience with a...

Are you ready to revolutionize your business and unlock new levels of success? Imagine a world where you can have a 360-degree view of your customers, enabling you to tailor your offerings and interactions to meet their needs perfectly, and even exceed them! A scenario where your teams collaborate seamlessly, driving productivity and innovation. Guess what; this is not just a dream – it is the reality with Salesforce 360! ...

The digital era has transformed the way businesses operate, placing a premium on technology adoption for sustained growth and competitive edge. At the forefront of this transformation is Salesforce, the premier #1 CRM platform empowering organizations to streamline operations, enhance customer engagement, drive business growth, and so much more. However, to effectively implement Salesforce, one requires meticulous planning, strategic alignment, and expert guidance. This comprehensive guide aims to illuminate the...

In the dynamic landscape of manufacturing, business organizations are constantly challenged to enhance operational efficiency, ensure profitability, and meet the evolving demands of customers. Today, these challenges are further compounded by the need for agile responses to global disruptions such as supply chain constraints, changing consumer behaviors, and more. To thrive in this environment, manufacturing companies require innovative tools that can not only streamline their operations but also help drive...

Customer Service CRM softwarе plays a pivotal role in еnhancing customеr rеlations and strеamlining sеrvicе procеssеs for businеssеs in Malaysia. In this blog, we’ll еxplorе thе significancе of Customer Service CRM softwarе, distinguishеs bеtwееn customеr rеlations and customеr sеrvicе, and providеs an insightful rеviеw of thе top 3 CRM solutions availablе in thе Malaysian markеt. Undеrstanding Customer Service CRM Softwarе Customer Service CRM (Customеr Rеlationship Management) softwarе is a technology...

Many sales teams are looking to leverage AI to assist them in their day-to-day activities, but often don’t know where to start.  That’s where Salesforce -the #1 AI CRM- comes in, offering a range of pre-built tools embedded within their Sales Cloud. Salesforce has been investing and innovating in AI since 2014. It launched Einstein, the company’s first AI product in 2016, and began work on large language models (LLMs)...

Sales CRM Software is a powerful tool that can help businesses manage their sales processes and customer relationships more effectively. In Malaysia, where the market competition is fierce, adopting the right CRM software can make all the difference. With so many options available, it can be challenging to choose the right one. In this blog, we will explore the top 3 Sales CRM Software in Malaysia that can help businesses...

In the world of Malaysian small and medium enterprises, Customer Relationship Management (CRM) has emerged as a pivotal tool, catalyzing growth and fostering lasting client connections. This article scrabbles into the profound significance of CRM for SMEs and shines a spotlight on the transformative benefits that Salesforce, offers to businesses in Malaysia. As the business ecosystem becomes increasingly competitive, SMEs are recognizing the indispensability of effective customer management for sustained...

Malaysia’s dynamic markеt saw a surgе in CRM systеms, еach promising to revolutionize customer rеlations. Let’s dеlvе into thе top 8 contеndеrs, assеssing how they empower Malaysian businesses to forgе lasting connections and drivе growth in an incrеasingly digital commеrcial landscapе. What is CRM? CRM stands for Customеr Rеlationship Management. It is a strategy for managing an organization’s relationships and interactions with current and potential customers. A CRM systеm helps...

When you start out in business, it might be fine to just maintain an Excel spreadsheet or jot down notes about customers and incoming orders. But as your business grows, this sort of record keeping will quickly start to show its limitations.  Check out our 6 warning signs it’s time to start managing your customer relationships more effectively:  1. There’s no single source for information Storing your customer and order...

Kuala Lumpur, 12/10/2023 – Axxis Consulting is now partnering with Salesforce, the global leader in CRM, to bring companies and their customers closer together. As an official Salesforce Reseller, Axxis Consulting will be the one-stop-shop for customers who are investing in the digital transformation of their business with Salesforce. As the number one CRM platform, Salesforce provides the 360 view on the customer that is essential to drive success from...

In this modern age of burgeoning technologies, it has become imperative for organizations worldwide to embrace the latest innovations and digital trends. Staying ahead of the curve demands the adoption of digital tools such as ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems have become essential for nearly every business. Singapore, too, is keenly aware of the importance of keeping up with the latest digital trends to maintain...

Customer Service Is a Business Differentiator. Where Do You Stand? According to a recent report from Harvard Business Review Analytic Services and SAP, businesses are transforming their customer service operations and processes – but with varying degrees of success.   94% of business-to-business (B2B) organizations say customer service is a critical aspect of driving value, and 89% of organizations report that their approach to customer service has changed over the past...

The SAP Service Cloud is part of the SAP Customer Experience suite and focuses on optimizing customer service. The SAP Service Cloud includes multiple handy tools to help you meet and exceed your customer’s expectations. Let’s get a complete overview of the SAP Service Cloud, its key features, and the package costs. Introduction of  SAP Service Cloud The SAP Service Cloud, formerly known as SAP Hybris Service Cloud and SAP...

The modern CRM is the heart of a digital transformation for any company, and without it, you’ll get left behind.  In order to bring your sales reps to the next level, you need data. You need a system that answers questions like: What percentage of time sales spends on selling vs. administrative tasks How aware are sales of customers’ needs? What are your best sales reps doing that is enabling...

Field service has become not only a critical factor when it comes to the overall customer experience, but a key competitive differentiator in many industries. However, creating and managing an agile, high-performing field service organization is a huge challenge. Therefore, SAP Field Service Management (FSM) can help you improve the efficiency and productivity of your field service operations. The Background of SAP Field Service Management SAP Field Service Management is...

Customer Relationship Management (CRM) empowers your sales reps to achieve more with less effort so they spend their time on things that actually matter.  Without a CRM, all businesses face some common pain points or challenges, and these challenges result in a poor selling experience for sales reps, which in turn results in a poor customer experience. Pain Points without CRM How to Overcome Common Sales Challenges with CRM 1. ...

It’s no secret that buying and selling have become more complex in the last decade.  The Internet has challenged the expertise of sales reps since buyers are a Google search away from the answers that they need. But, very often this can result in information overload, which is why the majority of B2B buyers find the whole purchasing process to be overwhelming. Because they are overwhelmed, buyers are looking to...

If you are currently using SAP Business One as your back-end ERP solution, you may want to consider integrating it to a front-end CRM solution to automate and manage your entire Lead-to-Cash process. While SAP Business One does have some great CRM functionalities, it is at its core an ERP solution.  Many organizations find that when it comes to sales force automation, including pipeline and activity management, they may require...

If you are currently using SAP S/4HANA as your back-end ERP solution, you may want to consider integrating it to a front-end CRM solution to automate and manage your entire Lead-to-Cash process. Many organizations find that when it comes to sales force automation, including pipeline and activity management, they may require additional functionality to fully empower their sales teams. If you are looking for full-fledged CRM functionality, you may want...

How do you know which CRM software is best? Salesforce or SAP?   Those questions are often asked. Want to find out, but no time to read this blog? Take our quick quiz to help you decide the best CRM software in just 12 questions!    Click here to TAKE THE QUIZ!   When not knowing the answer to this question, choosing the right CRM software can feel like an impossible...

If you are currently using SAP ERP (ECC) as your back-end ERP solution, you may want to consider integrating it to a front-end CRM solution to automate and manage your entire Lead-to-Cash process. Many organizations find that when it comes to sales force automation, including pipeline and activity management, they may require additional functionality to fully empower their sales teams. If you are looking for full-fledged CRM functionality, you may...

When you think of IT outsourcing, the first thing that will cross your mind is whether it will be cost-effective and can you receive adequate support if any issue arises with the system. Many SME owners opt for cloud-based solutions offered as Software as a Service (SaaS), primarily for SAP business solutions. It is an extension of IT outsourcing in which you can get all facilities of SAP business solutions...

SAP Sales Cloud and Microsoft Teams Integration will allow you to gain insight into Customer Relationship Management (CRM) to improve your workplace productivity and remote selling sales figure. It will also help you with real-time sales management and achieve new sales targets. SAP and Microsoft are teaming up to enhance workspace productivity for their users. To simplify remote selling processes, the companies are launching an embedded in-app integration of SAP...

To improve customer experience –  First, you must understand what the customer is experiencing and identify wherein the entire process of operation the problem originates. Therefore, you need an integrated system that offers you a better understanding of CRM and daily business operations. With the help of SAP CRM, you will better understand your customer requirements and develop your marketing and sales targets. The objective of a Customer Relationship Management...

SAP is one of the biggest companies with more than 100,000 employees and a total revenue exceeding 23 million euros.  SAP provides business management software to many reputable large businesses and SMEs worldwide. The company is known for introducing ERP software that helps streamline basic to advanced management operations. People could integrate the software into their retail businesses to simplify management tasks and make business manageable. In fact, SAP is...

CRM stands for Customer Relationship Management, which is a systemic software to integrate sales and marketing with customer service. SAP CRM is a part of the SAP business suite. SAP Sales Cloud enables businesses to produce user-friendly CRM solutions that can vary according to different aspects of sales to marketing and service. The platform becomes powerful by utilizing the speed and power of SAP HANA, In-Memory Database. The CRM can...

Enterprises are entering a new era, an era that is ruled by data. Back in the day, artificial intelligence (AI) was a realm of science fiction. But, now it is being used in business intelligence. The key AI technologies such as machine learning (ML), deep learning, natural language processing (NLP), and computer vision enable organizations to establish a significant lead over their competitors. It is never a simple process for...

What is SAP CRM? During your search for CRM, you may come across SAP or maybe you were specifically looking for SAP CRM. In this article, we will explain the meaning and benefits of CRM and what SAP CRM in specific can do for you and your company.  On top of that, we will take a walk through history and dive into the future of SAP CRM so that at the...

SAP Customer Experience or also called SAP C/4HANA is a CRM solution suite that helps you achieve customer excellence. From the first interaction that a customer has with your company to when they decide to purchase your company, SAP Customer Experience helps you with every step in the process. SAP can provide this through numerous integrated solutions. The SAP Customer Experience suite includes solutions for sales, marketing, service, commerce, and...

Over the years there have been many name changes, acquisitions, and improvements made by SAP for their CRM software. It could well be that you were searching for SAP Hybris or SAP C4C and was not able to find what you needed. If that’s the case, let us help you out! In this article, we will give you a quick overview of the SAP CRM history including SAP Hybris, SAP...

You are a small and mid-size business owner, and your business is on lockdown to help stem the pandemic caused by the coronavirus. Your people are forced to work from home, and suddenly business comes to a grinding halt. But does it necessarily? In this blog, I wanted to share with you 5 essential software tools that we at Axxis Consulting use to create a resemblance of normalcy during MCO...

It is no secret that analyzing the data will eventually help you in making better sales and growing your revenue. However, it becomes hard to check all the different types of data and predict something. That’s where your SAP Sales Cloud, the next-generation CRM software comes into consideration. It is an all in one suite which works on machine learning to help your business. Before getting more into the SAP...

Act faster, become more relevant, have a strong presence and sell more. The SAP Sales Cloud is able to offer you all those things within just one single solution. In this article, we will give you a full overview of the SAP Sales Cloud including what has changed, the new & improved features, and finally the package costs. Introduction of SAP Sales Cloud The SAP Sales Cloud offers a comprehensive...

So far you might have heard that SAP Business One serves to be an advanced solution for Enterprise Resource Planning (ERP). Nevertheless, SAP Business One is also a revolutionary business management software solution that is known to provide access to a comprehensive range of Customer Relationship Management (CRM) tools. The given set of tools helps in converting the available prospects into potential customers while growing the respective customer base of...

What is SAP C/4HANA? Somewhere along the line in your search for a CRM system, you came across the name C/4HANA. This might be the first time searching for SAP C/4HANA or maybe you have searched for it before but you just don’t fully understand it yet. In this article, we will explain what SAP C/4HANA is, what its key capabilities are, and how it could benefit your company. What...

Customer Relationship Management [or CRM for short] is a technology system that enables you to automate and integrate your customer-facing activities, such as sales, marketing, customer service, and e-commerce. CRM systems also offer tools for customer analytics, personalisation, social media, collaboration and more. To put it simply, a CRM system helps provide a better relationship between a company and its customers, enabling streamlined processes and increased profitability. A CRM system...