SAP Field Service Management (FSM) empowers technicians and dispatchers to boost customer satisfaction with mobile tools and artificial intelligence. Whether you’re an SME or an MNC, our expert team in Singapore & Malaysia can help your business provide an effortless, proactive service experience. Get in touch!
Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs. SAP Field Service Management streamlines and connects processes and data and helps you improve efficiency and decision-making while reducing costs and doing more with less. With the solution, you can optimize field service operations, empower your field service staff, and enhance customer experiences.
Top-performing field service organizations move with speed, flexibility, and agility to meet increasing customer expectations for high asset availability and performance. Download the solution brief to see how you can transform your field service operations with SAP FSM.
Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.
Integration of front-office and back-office processes accelerates service execution and enables effective collaboration while keeping customers informed.
This end-to-end demo walks you through a service request, scheduling, execution and completion. You’ll learn how to increase first-time fix rates and productivity while decreasing costs.
SAP FSM helps your business accelerate service execution with easy planning tools and a visual drag-and-drop interface using a Gantt Chart. There are also tools to improve productivity by optimizing routes with map view planning. The solution can even optimize resource utilization and minimize idle time with automated, AI-based scheduling and dispatching.
SAP Field Service Management is designed to be used on the go and comes with a native app for mobile devices giving technicians access to relevant information related to customers, services, products and spare parts. The app is even designed to be used offline so that technicians don’t need to worry about having an internet connection. GPS functionalities within the app make it easy for technicians to find the right location, and also provide dispatchers with their real-time location which can be incorporated into planning the next job. Once technicians are on site, the SAP Fields Service Management app guides them through the service process step by step and ensures that they correctly (and easily) capture all of the time and materials spent.
With SAP Field Service Management, customers can log into a portal to submit a service request, or even scan a QR code on their equipment. They can then schedule an appointment with a service technician guided by an intelligent chatbot. The details of the customer and equipment are then automatically captured in FSM, and a technician is scheduled and dispatched. Throughout this process, customers also receive updates on the status of their service requests (for example, when a technician arrives).
Gain a 360-degree view of your assets with SAP Field Service Management. FSM enables you to view a full-service history and location details for your equipment. You can even maintain the skills required to service each piece of equipment to ensure the right technician gets assigned to the job. SAP FSM can also leverage embedded IoT sensor data for automatic service call creation for preventive maintenance to reduce downtime.
SAP Field Service Management allows you to monitor metrics and key performance indicators with a customizable analytics dashboard to help meet service-level agreements. Mobile access to reporting and printing functionality allows you to efficiently manage field service operations and enables successful outcomes.
When it comes to field service, processes need to be integrated seamlessly into the back-office ERP to capture costs and initiate billing. SAP FSM integrates seamlessly with SAP Business One, SAP ERP (ECC), and SAP S/4HANA with SAP’s native integrations. Once a technician completes a job, all of the time captured and materials consumed in FSM flow back to ERP automatically. ERP can then invoice and capture costs accordingly. This helps significantly reduce invoicing lead times.
How do you know which CRM software is best? Salesforce or SAP? Those questions are often asked. Want to find out, but no time to read this blog? Take our quick quiz to help you decide the best CRM software in just 12 questions! Click here to TAKE THE QUIZ! When not knowing the answer to this question, choosing the right CRM software can feel like an impossible...
Read More
CRM stands for Customer Relationship Management, which is a systemic software to integrate sales and marketing with customer service. SAP CRM is a part of the SAP business suite. SAP Sales Cloud enables businesses to produce user-friendly CRM solutions that can vary according to different aspects of sales to marketing and service. The platform becomes powerful by utilizing the speed and power of SAP HANA, In-Memory Database. The CRM can...
Read More
SAP Customer Experience or also called SAP C/4HANA is a CRM solution suite that helps you achieve customer excellence. From the first interaction that a customer has with your company to when they decide to purchase your company, SAP Customer Experience helps you with every step in the process. SAP can provide this through numerous integrated solutions. The SAP Customer Experience suite includes solutions for sales, marketing, service, commerce, and...
Read More
