Latest Articles from Axxis Consulting

To improve customer experience –  First, you must understand what the customer is experiencing and identify wherein the entire process of operation the problem originates. Therefore, you need an integrated system that offers you a better understanding of CRM and daily business operations. With the help of SAP CRM, you will better understand your customer requirements and develop your marketing and sales targets. The objective of a Customer Relationship Management...

SAP is one of the biggest companies with more than 100,000 employees and a total revenue exceeding 23 million euros.  SAP provides business management software to many reputable large businesses and SMEs worldwide. The company is known for introducing ERP software that helps streamline the basic to advanced management operations. People could integrate the software into their retail businesses to simplify management tasks and make business manageable. In fact, SAP...

CRM stands for Customer Relationship Management, which is a systemic software to integrate sales and marketing with customer service. SAP CRM is a part of the SAP business suite. SAP Sales Cloud enables businesses to produce user-friendly CRM solutions that can vary according to different aspects of sales to marketing and service. The platform becomes powerful by utilizing the speed and power of SAP HANA, In-Memory Database. The CRM can...

Enterprises are entering a new era, an era that is ruled by data. Back in the day, artificial intelligence (AI) was a realm of science fiction. But, now it is being used in business intelligence. The key AI technologies such as machine learning (ML), deep learning, natural language processing (NLP), and computer vision enable organizations to establish a significant lead over their competitors. It is never a simple process for...

What is SAP CRM? During your search for CRM, you may come across SAP or maybe you were specifically looking for SAP CRM. In this article, we will explain the meaning and benefits of CRM and what SAP CRM in specific can do for you and your company.  On top of that, we will take a walk through history and dive into the future of SAP CRM so that at the...

Just like the other comparisons we have made between Salesforce and SAP, this comparison will also give you a fair and clear overview of the two. Only this time, we dive deeper into the Service Cloud. Both Salesforce and SAP offer many features within their Service Cloud which easily and understandably give you the feeling of not knowing where to look. In this overview, we will discuss and compare the...

Since SAP introduces its rebranded Sales Cloud, there have been many discussions on which Sales Cloud is better; The Salesforce sales cloud or the SAP Sales Cloud. We understand that because of the many features in both Clouds, it is hard for you to make that decision. That is why we have decided to help you. In this article, we will make a comparison of the main features between the...

SAP Customer Experience or also called SAP C/4HANA is a CRM solution suite that helps you achieve customer excellence. From the first interaction that a customer has with your company to when they decide to purchase your company, SAP Customer Experience helps you with every step in the process. SAP can provide this through numerous integrated solutions. The SAP Customer Experience suite includes solutions for sales, marketing, service, commerce, and...

Over the years there have been many name changes, acquisitions, and improvements made by SAP for their CRM software. It could well be that you were searching for SAP Hybris or SAP C4C and was not able to find what you needed. If that’s the case, let us help you out! In this article, we will give you a quick overview of the SAP CRM history including SAP Hybris, SAP...

You are a small and mid-size business owner, and your business is on lockdown to help stem the pandemic caused by the coronavirus. Your people are forced to work from home, and suddenly business comes to a grinding halt. But does it necessarily? In this blog, I wanted to share with you 5 essential software tools that we at Axxis Consulting use to create a resemblance of normalcy during MCO...

The SAP Service Cloud is part of the SAP Customer Experience suite and focuses on optimizing customer service. The SAP Service Cloud includes multiple handy tools that will help you meet and exceed your customer’s expectations. Let’s get a complete overview of the SAP Service Cloud, its key features, and the package costs. Introduction of  SAP Service Cloud The SAP Service Cloud, formerly known as SAP Hybris Service Cloud and SAP...

It is no secret that analyzing the data will eventually help you in making better sales and growing your revenue. However, it becomes hard to check all the different types of data and predict something. That’s where your SAP Sales Cloud, the next-generation CRM software comes into consideration. It is an all in one suite which works on machine learning to help your business. Before getting more into the SAP...

Act faster, become more relevant, have a strong presence and sell more. The SAP Sales Cloud is able to offer you all those things within just one single solution. In this article, we will give you a full overview of the SAP Sales Cloud including what has changed, the new & improved features, and finally the package costs. Introduction of SAP Sales Cloud The SAP Sales Cloud offers a comprehensive...

How do you know which CRM software is best? Salesforce or SAP?   Those questions are often asked. Want to find out, but no time to read this blog? Take our quick quiz to help you decide the best CRM software in just 12 questions!    Click here to TAKE THE QUIZ!   When not knowing the answer to this question, choosing the right CRM software can feel like an impossible...

So far you might have heard that SAP Business One serves to be an advanced solution for Enterprise Resource Planning (ERP). Nevertheless, SAP Business One is also a revolutionary business management software solution that is known to provide access to a comprehensive range of Customer Relationship Management (CRM) tools. The given set of tools helps in converting the available prospects into potential customers while growing the respective customer base of...

What is SAP C/4HANA? Somewhere along the line in your search for a CRM system, you came across the name C/4HANA. This might be the first time searching for SAP C/4HANA or maybe you have searched for it before but you just don’t fully understand it yet. In this article, we will explain what SAP C/4HANA is, what its key capabilities are, and how it could benefit your company. What...

Customer Relationship Management [or CRM for short] is a technology system that enables you to automate and integrate your customer-facing activities, such as sales, marketing, customer service, and e-commerce. CRM systems also offer tools for customer analytics, personalisation, social media, collaboration and more. To put it simply, a CRM system helps provide a better relationship between a company and its customers, enabling streamlined processes and increased profitability. A CRM system...