- SAP CX (Sales & Service Cloud)
3 Strategies to Stay Ahead for B2B Customer Service
Customer Service Is a Business Differentiator. Where Do You Stand? According to a recent report from Harvard Business Review Analytic Services and SAP, businesses are transforming their customer service operations and processes – but with varying degrees of success. 94% of business-to-business (B2B) organizations say customer service is a critical aspect of driving value, and 89% of organizations report that their approach to customer service has changed over the past...