Latest Articles from Axxis Consulting

Customer Service Is a Business Differentiator. Where Do You Stand? According to a recent report from Harvard Business Review Analytic Services and SAP, businesses are transforming their customer service operations and processes – but with varying degrees of success.   94% of business-to-business (B2B) organizations say customer service is a critical aspect of driving value, and 89% of organizations report that their approach to customer service has changed over the past...

The SAP Service Cloud is part of the SAP Customer Experience suite and focuses on optimizing customer service. The SAP Service Cloud includes multiple handy tools to help you meet and exceed your customer’s expectations. Let’s get a complete overview of the SAP Service Cloud, its key features, and the package costs. Introduction of  SAP Service Cloud The SAP Service Cloud, formerly known as SAP Hybris Service Cloud and SAP...

The modern CRM is the heart of a digital transformation for any company, and without it, you’ll get left behind.  In order to bring your sales reps to the next level, you need data. You need a system that answers questions like: What percentage of time sales spends on selling vs. administrative tasks How aware are sales of customers’ needs? What are your best sales reps doing that is enabling...

Field service has become not only a critical factor when it comes to the overall customer experience, but a key competitive differentiator in many industries. However, creating and managing an agile, high-performing field service organization is a huge challenge. Therefore, SAP Field Service Management (FSM) can help you improve the efficiency and productivity of your field service operations. The Background of SAP Field Service Management SAP Field Service Management is...

Customer Relationship Management (CRM) empowers your sales reps to achieve more with less effort so they spend their time on things that actually matter.  Without a CRM, all businesses face some common pain points or challenges, and these challenges result in a poor selling experience for sales reps, which in turn results in a poor customer experience. Pain Points without CRM How to Overcome Common Sales Challenges with CRM 1. ...

It’s no secret that buying and selling have become more complex in the last decade.  The Internet has challenged the expertise of sales reps since buyers are a Google search away from the answers that they need. But, very often this can result in information overload, which is why the majority of B2B buyers find the whole purchasing process to be overwhelming. Because they are overwhelmed, buyers are looking to...

If you are currently using SAP Business One as your back-end ERP solution, you may want to consider integrating it to a front-end CRM solution to automate and manage your entire Lead-to-Cash process. While SAP Business One does have some great CRM functionalities, it is at its core an ERP solution.  Many organizations find that when it comes to sales force automation, including pipeline and activity management, they may require...

If you are currently using SAP S/4HANA as your back-end ERP solution, you may want to consider integrating it to a front-end CRM solution to automate and manage your entire Lead-to-Cash process. Many organizations find that when it comes to sales force automation, including pipeline and activity management, they may require additional functionality to fully empower their sales teams. If you are looking for full-fledged CRM functionality, you may want...

How do you know which CRM software is best? Salesforce or SAP?   Those questions are often asked. Want to find out, but no time to read this blog? Take our quick quiz to help you decide the best CRM software in just 12 questions!    Click here to TAKE THE QUIZ!   When not knowing the answer to this question, choosing the right CRM software can feel like an impossible...

If you are currently using SAP ERP (ECC) as your back-end ERP solution, you may want to consider integrating it to a front-end CRM solution to automate and manage your entire Lead-to-Cash process. Many organizations find that when it comes to sales force automation, including pipeline and activity management, they may require additional functionality to fully empower their sales teams. If you are looking for full-fledged CRM functionality, you may...

SAP Sales Cloud and Microsoft Teams Integration will allow you to gain insight into Customer Relationship Management (CRM) to improve your workplace productivity and remote selling sales figure. It will also help you with real-time sales management and achieve new sales targets. SAP and Microsoft are teaming up to enhance workspace productivity for their users. To simplify remote selling processes, the companies are launching an embedded in-app integration of SAP...

To improve customer experience –  First, you must understand what the customer is experiencing and identify wherein the entire process of operation the problem originates. Therefore, you need an integrated system that offers you a better understanding of CRM and daily business operations. With the help of SAP CRM, you will better understand your customer requirements and develop your marketing and sales targets. The objective of a Customer Relationship Management...

SAP is one of the biggest companies with more than 100,000 employees and a total revenue exceeding 23 million euros.  SAP provides business management software to many reputable large businesses and SMEs worldwide. The company is known for introducing ERP software that helps streamline basic to advanced management operations. People could integrate the software into their retail businesses to simplify management tasks and make business manageable. In fact, SAP is...

CRM stands for Customer Relationship Management, which is a systemic software to integrate sales and marketing with customer service. SAP CRM is a part of the SAP business suite. SAP Sales Cloud enables businesses to produce user-friendly CRM solutions that can vary according to different aspects of sales to marketing and service. The platform becomes powerful by utilizing the speed and power of SAP HANA, In-Memory Database. The CRM can...

Enterprises are entering a new era, an era that is ruled by data. Back in the day, artificial intelligence (AI) was a realm of science fiction. But, now it is being used in business intelligence. The key AI technologies such as machine learning (ML), deep learning, natural language processing (NLP), and computer vision enable organizations to establish a significant lead over their competitors. It is never a simple process for...

What is SAP CRM? During your search for CRM, you may come across SAP or maybe you were specifically looking for SAP CRM. In this article, we will explain the meaning and benefits of CRM and what SAP CRM in specific can do for you and your company.  On top of that, we will take a walk through history and dive into the future of SAP CRM so that at the...

SAP Customer Experience or also called SAP C/4HANA is a CRM solution suite that helps you achieve customer excellence. From the first interaction that a customer has with your company to when they decide to purchase your company, SAP Customer Experience helps you with every step in the process. SAP can provide this through numerous integrated solutions. The SAP Customer Experience suite includes solutions for sales, marketing, service, commerce, and...

Over the years there have been many name changes, acquisitions, and improvements made by SAP for their CRM software. It could well be that you were searching for SAP Hybris or SAP C4C and was not able to find what you needed. If that’s the case, let us help you out! In this article, we will give you a quick overview of the SAP CRM history including SAP Hybris, SAP...

It is no secret that analyzing the data will eventually help you in making better sales and growing your revenue. However, it becomes hard to check all the different types of data and predict something. That’s where your SAP Sales Cloud, the next-generation CRM software comes into consideration. It is an all in one suite which works on machine learning to help your business. Before getting more into the SAP...

Act faster, become more relevant, have a strong presence and sell more. The SAP Sales Cloud is able to offer you all those things within just one single solution. In this article, we will give you a full overview of the SAP Sales Cloud including what has changed, the new & improved features, and finally the package costs. Introduction of SAP Sales Cloud The SAP Sales Cloud offers a comprehensive...

What is SAP C/4HANA? Somewhere along the line in your search for a CRM system, you came across the name C/4HANA. This might be the first time searching for SAP C/4HANA or maybe you have searched for it before but you just don’t fully understand it yet. In this article, we will explain what SAP C/4HANA is, what its key capabilities are, and how it could benefit your company. What...

Customer Relationship Management [or CRM for short] is a technology system that enables you to automate and integrate your customer-facing activities, such as sales, marketing, customer service, and e-commerce. CRM systems also offer tools for customer analytics, personalisation, social media, collaboration and more. To put it simply, a CRM system helps provide a better relationship between a company and its customers, enabling streamlined processes and increased profitability. A CRM system...

In recent years, social media platforms have revolutionized the way we communicate with our friends and family. At any given moment, we can offer them a glimpse into our lives by sharing our thoughts, pictures, videos, and more at the click of a button. This technology not only allows us to communicate and share, but also collaborate regardless of distance. While this technology has greatly affected our private lives, and...