Latest Articles from Axxis Consulting

Customer Service Is a Business Differentiator. Where Do You Stand? According to a recent report from Harvard Business Review Analytic Services and SAP, businesses are transforming their customer service operations and processes – but with varying degrees of success.   94% of business-to-business (B2B) organizations say customer service is a critical aspect of driving value, and 89% of organizations report that their approach to customer service has changed over the past...

The SAP Service Cloud is part of the SAP Customer Experience suite and focuses on optimizing customer service. The SAP Service Cloud includes multiple handy tools to help you meet and exceed your customer’s expectations. Let’s get a complete overview of the SAP Service Cloud, its key features, and the package costs. Introduction of  SAP Service Cloud The SAP Service Cloud, formerly known as SAP Hybris Service Cloud and SAP...

SAP S/4HANA Public Cloud is a next-generation enterprise resource planning (ERP) system that is hosted on the cloud. It’s a business management suite that is often referred to as “the intelligent enterprise platform” because of its AI, advanced analytics and machine learning capabilities. It helps companies adopt new business models, manage business change at speed, orchestrate internal and external resources, and use the predictive power of AI. SAP S/4HANA Public Cloud...

Sustainability today is a core imperative, and businesses are under tremendous pressure from customers, investors, employees and regulators to work towards a sustainable future.  Many companies have already put forward ambitious goals to become more sustainable and started their journey.  But now (more than ever) it is time to accelerate the sustainability transformation to reach those goals. With 77% of the world’s transactions touching SAP systems and more than 400,000...

The modern CRM is the heart of a digital transformation for any company, and without it, you’ll get left behind.  In order to bring your sales reps to the next level, you need data. You need a system that answers questions like: What percentage of time sales spends on selling vs. administrative tasks How aware are sales of customers’ needs? What are your best sales reps doing that is enabling...