SalesForce

Leading CRM Solution

Salesforce CRM is a single online, scalable platform that will transform your business by getting connected to the customers in a whole new way. The world’s most powerful apps on the Intelligent Customer Success Platform transform the way businesses manage the customer base.

Axxis Consulting can get you to blaze your trail and improve your customer management by implementing Salesforce CRM.

Key Features

Sales Cloud

Service Cloud

Marketing Cloud

Commerce Cloud

Einstein Analytics

Community Cloud

Improve, centralise and automate your sales

With Sales Cloud, you can grow your accounts faster, find new customers faster, and close deals faster — from anywhere.

Contact Management – helps you organize contacts, schedule tasks, and manage deals. Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

Opportunity Management – Manage all your sales deals with SalesForce while staying connected to the people and information you need to close every sale, from anywhere.

Lead Management – Show the impact of your marketing activities on your sales pipeline and invest your time on the hottest leads.

Sales Forecasting – Get a real-time view of your entire team’s forecast, including in-line forecast adjustments, and override visibility up and down the management hierarchy.

Workflow and Approvals – Design and run any business process with point-and-click simplicity using Workflow. Manage success with flexible approval processes for deal discounts, expenses, and more.

Deliver smarter, more personalised support anywhere

Support customers everywhere with the service platform that keeps the conversation flowing.

Close cases faster with the help of AI and automation – Help your support agents solve customer problems faster by putting the right tools at their fingertips.

Provide faster, more intelligent self-service – Give your customers access to the answers they need to solve problems on their own terms and timeline.

Personalise customer care and predict needs – Get more insight into your customers’ behaviour so you can personalise their service, predict future needs, and even provide conversational service with live messaging.

Drive service productivity from the call center to the field – Improve your mobile service operations and deliver connected, intelligent, more personalised service from the phone to the field on one platform.

Resolve onsite service issues – Improve your field service operations with a mobile-first experience to ensure technicians have the right tools and parts to do the job right.

Reduce case volume with a self-service portal – Give customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

Build and manage individualized customer journeys

Make the most of every customer interaction by creating personalised, cross-channel customer journeys that deliver exceptional experiences across email, mobile, social, advertising, the web, and more.

Personalise your email marketing at scale – Build and manage any kind of email campaign. Use CRM and other data for personalisation that drives engagement. Automate your marketing to scale your capabilities and reach customers with relevant messaging.

Engage with mobile messaging – Use SMS, MMS, push notifications, and group messaging to reach customers anytime, anywhere. Go cross-channel and extend your digital marketing strategy by adding mobile to your email and social campaigns.

Create cross-channel journeys – Create 1-to-1 customer journeys across email, mobile, social, ads, and the web. Connect experiences across marketing, sales, service, and every customer touchpoint.

Guide exceptional social experiences – Connect social to marketing, sales, and service with social media marketing tools. Listen, engage, publish, and analyse data from over a billion sources while automating social workflow.

Deliver a seamless shopping experience

Unified commerce ensures a smooth, personalised shopping experience in-store and online, for you and your customers.

Unify the commerce experience – Over-deliver on the end-to-end consumer experience – whether online or in store – with integrated AI-powered solutions for digital commerce, point of sale, order management and more.

Speed up your operation– Take advantage of market opportunities faster using the cloud. Quickly launch new sites, create all-new consumer experiences, bring stores online, expand into new geographies, adopt new features, and integrate partner technologies.

Connect the entire shopping journey – Unify every part of the shopper’s journey – including discovery, purchase, fulfillment and service – by integrating your retail operations with the Salesforce CRM solution.

Innovate and scale with confidence – Spend more time driving innovation and less on managing technology with our trusted and proven cloud. Easily stay ahead of consumer expectations because you’re always using the most current version.

Discover and stop problems before they surface

Explore all your data from any source, quickly and easily – See all your data from both internal and external sources in pre-built apps and dashboards. When you find an answer, you can assign a sales task, close a service case, and more, all within the Salesforce ecosystem.

Get smarter and more connected – Native integration with Salesforce makes it easy to connect right to your Sales Cloud and Service Cloud data. Now you can dynamically explore any information to spot trends and visualise key performance indicators.

Work from any device – Give your team the power to slice and dice data, no matter where they’re working — Einstein Analytics was designed mobile-first and optimised for tablets, phones, and watches.

Get contextual answers – Unlock the full power of Salesforce data with our suite of analytics apps. Give your sales and service teams the tools to instantly find the relevant answers that lead to smarter deals and happier customers.

Know what’s happening now, and what will happen next – Get AI-powered answers, explanations, and recommendations with Einstein Discovery. Analyse millions of data combinations in minutes so you can understand what happened, why it happened, and what will happen in the future.

Transform the way you engage partners, customers, and employees

Build communities to fit your needs – Connect and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations.

Connect your customers – Build deeper customers relationships with a Customer Community. Customers can interact with each other, provide feedback, share their enthusiasm for your brand and product, and even purchase in the community.

Drive employee productivity – Harness the power of our online collaboration software to create a social, mobile, and branded Employee Community. Enabling employees to find the information they need keeps them engaged and productive.

Accelerate your sales channels – A Partner Community connects resellers, distributors, and partners to increase sales. Partners can find information and experts, register new leads, update records, and manage funds, enabling them to close more deals more quickly.

Provide stellar customer service – A Customer Community helps customers help themselves and each other. Create a rich self-service experience with our online community software, allowing service agents to focus on complex issues.

Questions about SalesForce CRM?

Feel like SalesForce CRM might be suitable for your business? We’d love to hear from you and answer any additional questions you might have.

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